Win92 Privacy Policy — How We Protect Your Data

1 Introduction

This Privacy Policy describes how Win92 ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal information of players who access and use the Win92 website and services. It applies to all players in Pakistan who have registered or are considering registering an account on Win92.

Win92 takes data privacy seriously. We understand that sharing personal and financial information with an online platform requires trust, and we are committed to handling that information responsibly, transparently, and with appropriate security at every stage.

By creating a Win92 account or continuing to use the platform, you confirm that you have read this Privacy Policy and that you understand how your data will be used. This Privacy Policy should be read together with Win92's Terms and Conditions.

2 Data We Collect

Win92 collects personal information in two ways: information you provide directly when using the platform, and information collected automatically through your interaction with the site.

Information you provide directly:

• Full legal name and date of birth (required at registration).
• Pakistan mobile number and email address.
• Account login credentials (password stored in encrypted form only).
• Identity verification documents such as a CNIC or passport copy, submitted when processing your first withdrawal.
• Payment account details including your JazzCash or Easypaisa account number, bank account details for Raast or bank transfer, or card details where applicable.
• Any communication you send to Win92 customer support, including chat logs and emails.

Information collected automatically:

• Device information including device type, operating system, and browser version.
• IP address and approximate geographic location (city or region level).
• Pages visited on Win92, games played, session duration, and navigation patterns.
• Cookie data and similar tracking technologies (see Section 5 for full cookie details).

3 How We Use Your Data

Win92 uses your personal information for specific, clearly defined purposes. The table below outlines the primary uses and the reason each is necessary:

Win92 does not use your personal data for purposes outside of those listed above without your knowledge and consent.

4 Payment Data

Because Win92 handles real-money transactions in PKR, payment data is treated with an additional layer of care. When you make a deposit or request a withdrawal, your payment details are transmitted over encrypted connections and processed by trusted payment gateways.

Win92 does not store full card numbers, CVV codes, or complete bank account credentials on its own servers. Payment data retained by Win92 is limited to the minimum required to match transactions to your account and to process future withdrawals to the correct destination.

• JazzCash and Easypaisa: Your mobile wallet number is stored in tokenised form to enable withdrawals back to the same account.
• Raast and bank transfers: Your bank account name and account number are stored securely for withdrawal processing.
• Debit and credit cards: Card details are handled by PCI-DSS compliant payment processors. Win92 retains only a masked reference (e.g., last four digits) for transaction matching.

5 Cookies & Tracking

Win92 uses cookies and similar tracking technologies to operate the platform, remember your preferences, and understand how players use the site. A cookie is a small text file placed on your device when you visit a website. It does not contain executable code and cannot access other files on your device.

Types of cookies used on Win92:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security tokens. These cannot be disabled without affecting core functionality.
• Functional cookies: Remember your preferences such as language settings, preferred games, and display options so you don't have to reconfigure them on each visit.
• Analytics cookies: Collect anonymised data about how players navigate the platform — which pages are visited most, how long sessions last, and where players encounter issues. This helps Win92 improve the experience over time.
• Marketing cookies: Used to deliver relevant promotional content and bonus offers. These are only activated if you have opted into marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling functional cookies may affect your experience on the platform, and disabling essential cookies will prevent you from logging into your account.

6 Data Sharing

Win92 does not sell your personal data to third parties. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment processors: Your payment details are shared with the relevant payment gateway (e.g., JazzCash, Easypaisa, or your bank) solely to process your transactions.
• Identity verification providers: When you submit verification documents, they may be processed by a third-party KYC (Know Your Customer) verification service operating under strict data security obligations.
• Game software providers: The game studios whose titles appear on Win92 may receive anonymised game session data (stake amounts, game outcomes) for audit and integrity purposes. No personally identifiable information is shared for this purpose.
• Legal and regulatory obligations: Win92 may disclose personal information if required to do so by applicable law or in response to a lawful request from a competent authority.
• Business transfers: In the event of a merger, acquisition, or sale of the Win92 business, player data may be transferred to the new entity under the same privacy obligations as set out in this policy.

7 Data Retention

Win92 keeps your personal data for as long as is necessary to fulfil the purposes for which it was collected, or as required to meet legal and operational obligations.

• Active accounts: Personal and transaction data is retained for the lifetime of your account plus a minimum of five years after account closure, to meet financial record-keeping requirements.
• Identity verification documents: Retained for five years after your last transaction, after which they are securely deleted.
• Customer support records: Chat logs and email correspondence are retained for two years to assist with dispute resolution and quality assurance.
• Marketing data: If you unsubscribe from marketing communications, your preference is recorded immediately and promotional messaging ceases. Underlying account data is not deleted solely because you opt out of marketing.
• Cookies: Session cookies expire when you close your browser. Persistent cookies expire on the schedule set in your cookie preferences, typically between 30 days and 12 months.

When data is no longer required, Win92 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

8 Security Measures

Win92 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and loss. These include:

• TLS (Transport Layer Security) encryption on all data transmitted between your device and Win92 servers.
• Encryption of sensitive data fields at rest in our databases.
• Role-based access controls limiting which Win92 staff can access player data, based strictly on job function.
• Regular security assessments and penetration testing of the platform.
• Monitoring systems that detect and alert on unusual account activity in real time.
• Two-factor authentication available to all players to protect account access.

While Win92 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

9 Your Rights

As a Win92 player, you have meaningful rights over your personal data. Win92 respects these rights and is committed to facilitating them without unnecessary delay. The following rights are available to you:

To exercise any of the above rights, contact Win92 customer support via live chat or email. We may ask you to verify your identity before actioning a data request to ensure your information is not disclosed to an unauthorised party.

10 Minors

Win92 is strictly an adult platform. We do not knowingly collect or store personal data from individuals under the age of 18. If Win92 discovers that a player is under 18, their account will be immediately suspended, any balance held within it forfeited, and all associated personal data deleted.

If you are a parent or guardian and believe that a minor has created an account on Win92 using your or their own details, please contact customer support immediately. We take underage access very seriously and will act on such reports without delay.

11 Policy Updates

Win92 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, registered players will be notified via their registered email address or mobile number, and the updated policy will be published on this page with a revised "Last Updated" date.

Continued use of the Win92 platform after the effective date of an update constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically so you are always aware of how your data is being handled.

If a future change to this policy materially affects your rights in a way you are not comfortable with, you may request account closure by contacting customer support before the effective date of the change.

12 Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or the way Win92 handles your personal data, our customer support team is available 24 hours a day, 7 days a week.

You can reach us via the live chat feature available on the platform, or by emailing:

[email protected]

When contacting us about a data-related request, please provide your registered mobile number so we can locate your account and verify your identity before processing the request. We aim to respond to all privacy-related queries within two business days.

For questions about responsible gaming tools, self-exclusion, or deposit limits, please visit the Responsible Gaming page.